Our Policies
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Our Vaccine Policy follow the schedule outline by the CDC and the AAP who strongly recommends on-time routine immunization of all children and adolescents according to the Recommended Child and Adolescent Immunization Schedule.
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We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
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WBP is honored to be designated as a Patient Centered Medical Home.
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
Being a part of a Patient-Centered Medical Home, your child’s doctor will: -Work with you to improve your child’s health
-Review your child’s medications at every visit and discuss with you any interactions or contradictions
-Electronically prescribe your child’s medications to ensure they are accurate and available to you promptly
-Develop a personal action plan with you and your child to address any chronic conditions
-Set goals with you and your child
-Use computer technology to monitor progress and determine if your child’s health is improving
-Inform you of all your child’s test results
-Help you and your child take control of your child’s health by providing you with educational material, hosting group visits and linking you to other community programs and resources
-Provide you with 24 hour access to a clinical decision-maker by phone
-Have arrangements with after-hours care to be informed of your child’s visit or emergent treatment within 24 hours or next business day
-Reserve space in our schedule for your child to accommodate a same-day appointment
By choosing to participate in a Patient-Centered Medical Home, You’ll agree to:
-Make sure my child’s doctor know his or her entire medical history
-Tell my child’s doctor all the medications he or she is taking
-Actively participate with my child’s doctor in planning his or her care
-Keep my child’s appointments as scheduled
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Our practice is honored to have medical students rotate through our practice occasionally. Please inform the staff if you do not want to see a student.
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Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.
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We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.
To ensure we provided you with the most efficient care we highly recommend you call ahead or request an appointment via the portal.
Please familiarize yourself with our office hours to see if they work for your family.
In-Person Hours
Monday–Thursday: 9:00 am–5:00 p.m.
Friday: 9:00 a.m. – 4:30 p.m.
Telehealth Hours
Monday: 9:00 - 6:00 p.m.
Tuesday - Thursday: 2 p.m. – 6:00 p.m.
After Hours and Weekends as needed.
Walk-In Hours
Mondays 8:30-Noon & 2PM-5PM
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If you have urgent medical-related questions, please call us during business hours.
The best way to get non-urgent questions answered is via the portal, where you can message the docs directly. When you leave a message during office hours, we will do our best to get back to you as quickly as possible, but the portal is the best way to communicate with us.
Our billing department is available from 9:00 am to 5:00 pm. Please call ( ext 2) or send a portal message.
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For any life-threatening medical emergencies, please proceed directly to the emergency room or contact 911.
For emergency situations that are non-life threatening, after hours, please call our office and the answering service will connect you with a WBP clinician.
We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.
You may wish to check the Symptom Checker Button at the bottom our website for helpful information before using this service.
For important, but not immediate issues such as prescriptions, symptoms lasting > 2 weeks or requests to be seen in the morning, please contact our office via the portal. The best way to get non-urgent questions answered through theportal, where you can message the docs directly.
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It is our policy that no new medications, including antibiotics, are prescribed without first being examined by one of our physicians.
For chronic conditions, we will be more than happy to refill your prescription, provided that we have been following your child for this condition and they are up to date on their physicals.
All lab results and prescription requests will only be addressed via the Athena portal description. Access prescription request to the portal.
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Make sure we participate with your insurance plan.
Your child must be assigned to our practice prior to an appointment. You can verify your eligibly and PCP assignment for BCN or Medicaid HMOs.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
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Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department (ext. 2) prior to the visit to set up a payment plan. You can also contact the billing department via the portal.
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Please call us during office hours, or request an appointment via the portal.
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No-Show Policy
Quality care for our patients is our priority. Please take a few minutes to review our no-show policy. If you have any questions please let us know.
Definition of a “No-Show” Appointment
Well-Being Pediatrics defines a “No-show” appointment as any scheduled appointment in which the patient either:
• Does not arrive to the appointment
• Cancels with less than 24 hours’ notice
• Arrives more than 15 minutes late and is consequently unable to be seen
Impact of a “No-show” Appointment
“No-show” appointments have a significant negative impact on our practice and the healthcare we provide to our patients. When a patient “no-shows” a scheduled appointment it:
• Potentially jeopardizes the health of the “no-showing” patient
• Is denying appointments to other patients in need of care
• Disrupts patient flow, wastes physicians valuable time, and affects other families
How to Avoid Getting a “No-show”
1. Appointment Confirmation
Well-Pediatrics will contact you at minimum, two business days before your scheduled appointment to confirm your visit. **Please remember confirmation calls are a courtesy, ultimately it is your responsibility to know your appointment date and time**
2. Always Arrive 5-10 Minutes Early
When you schedule an office visit with us, we expect you to arrive at our practice 5-10 minutes prior to your scheduled visit. This allows time for you and our staff to address any insurance or billing questions and/or to complete any necessary paperwork before the scheduled visit.
3. Give 24 hours’ Notice if You Need to Cancel
When you need to cancel or rebook a scheduled visit, we expect you to contact our office no later than 24 hours before the scheduled visit. This allows us a reasonable amount of time to determine the most appropriate way to reschedule your child’s care as well as giving us the opportunity to rebook the now vacant appointment slot with another patient. If it is less than 24 hours before your appointment and you are unable to show, please give us the courtesy of a phone call.
Consequences of “No-show” Appointments
If applicable, there will be a $25.00 charge for all “No-show” appointments. If you miss 3 or more appointments within a year you may be dismissed from the clinic. Patient dismissal is at the discretion of your medical provider. Once dismissed, only emergency medical treatment will be offered within the first 30 days of dismissal.
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INTRODUCTION TO THE PATIENT PORTAL
Thank you for your interest in joining our Patient Portal. Below is the procedure to get you started:
• Provide the parent or guardian’s name and email address for each child.
• West Bloomfield Pediatrics will generate an email invitation from our electronic health records provider (Athena Health).
• Upon receiving the email, click the link provided and follow the prompts to create a portal account.
• You will then be able to create your own password and security questions.
To easily return to the Patient Portal in the future you may download the app available for your desktop, tablet or mobile device. We have provided a link on our website.
In the Patient Portal you are able to:
• Request or schedule an appointment
• Send a secure message to our triage nurse
• Request a prescription refill
• View medical history
• View immunization records
• View lab results
• Ask a billing question
• Pay your balance on line
*Note: Our Patient Portal is HIPAA compliant and secure. The Patient Portal is the only HIPAA compliant method by which we can communicate with you electronically. Standard email is not HIPAA compliant due to the possible lack of a secured connection. You may specify if you would prefer a return phone call or a secure response via the portal. We are very excited to offer this additional service to support and care for our patients. Using the Patient Portal allows us to expedite your concerns as quickly as possible.
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To avoid conflict between family members regarding treatment and reimbursement we have an office Policy .