Queries During Office Hours
If you have urgent medical-related questions, please call us during business hours.
The best way to get non-urgent questions answered is via the portal, where you can message the docs directly. When you leave a message during office hours, we will do our best to get back to you as quickly as possible, but the portal is the best way to communicate with us.
Our billing department is available from 9:00 am to 5:00 pm.
Queries After Office Hours?
For any life-threatening medical emergencies, please proceed directly to the emergency room or contact 911.
For urgent situations that are non-life threatening after hours, please call our office, and the answering service will connect you with a WBP clinician.
For important, but not immediate issues, such as prescriptions, symptoms lasting over two weeks, or requests to be seen in the morning, please contact our office via the portal. The best way to get non-urgent questions answered is through the portal, where you can message the docs directly.
Divorced, Separated or Co-Patenting Communication
Policy for Divorced or Separated Parents
Well-Being Pediatrics is dedicated to providing the best quality care to your children. Children of divorced or separated parents often present our practice with unique challenges; therefore, the following policy has been established to ensure understanding.
The providers and office staff will not be put in the middle of domestic disputes or disagreements over the phone, the portal (electronic communications), or in the office.
Please make decisions regarding appointments, vaccinations, and any office procedures before visiting our practice.
"Joint Custody" means that each parent has equal access to the child's medical records and patient portal. With a court order, we will stop both parents from accessing their child's chart, obtaining test results, or having a patient portal account. If there is a dispute between the parents regarding custody and a custody agreement has been reached, we must be provided with documentation specifying the legal guardian.
Only in situations with a confirmed and documented Court Order will one of the parents be denied access to the minor child's medical records or visits to the office. Well-Being Pediatrics must have a copy of this Court Order on file in the minor's electronic medical record.
If there is NOT a court order on file with our office, either parent or legal guardian can schedule an appointment for their child, be present for the visit, and obtain a copy of the visit summary. Either parent or legal guardian can also sign a "Consent to Treat" form that authorizes named individuals (like grandparents, nannies, etc.) to bring your child to our practice, be present during the visit, and consent to any treatment. We will not be involved in any disputes regarding named individuals on the consent forms unless instructed by the court documents.
Each parent should identify themselves when sending portal messages or any other written correspondence to the provider/practice for the child to receive the best care possible.
It Is our policy to collect payment at the time of service from the parent, guardian, or caretaker who brings the child in for the appointment, of a legal guardian.
The parent or guardian who signs our acknowledgment, authorization, and office policy forms with the account.
It is each parent's responsibility to communicate with each other about the patient's care, office, and information relevant to the patient. It is NOT the provider's responsibility to communicate and inform each custodial parent separately. Our providers will not call the nonattending parent following vi to notify of an appointment scheduled by the other or get in the middle of disagreements with pa scheduled by the other parent. Cancelations of each other's scheduled appointments will result in
We reserve the right to discharge the family from the practice due to noncompliant behavior or f5. If there is NOT a court order on file with our office, either parent or legal guardian can schedule an appointment for their child before the visit and obtain a copy of the visit summary. Either parent or legal guardian can also sign a "Consent to Treat" form that authorizes individuals (like grandparents, nannies, etc.) to bring their child to our practice, be present during the visit, and consent to any treatment. Unless instructed in court documents, we will not be involved in any disputes regarding named individuals on the consent forms.
