We are not accepting new families that do not immunize.
Vaccines save lives! We strongly recommend immunizations. We follow CDC and AAP guidelines and do not recommend any delays or omissions in immunizations. However, should you have any doubts please discuss these with our health care provide in ADVANCE of your visit.
Please refer to the Vaccination Policies for further information.
Calls During Office Hours:
We encourage you to call the office with your questions. Our billing department is available from 9:00 am to 5:00 pm. For non urgent medical related questions, call us during business hours. The best way to get non urgent questions answered is via the portal where you can message the docs directly. When you leave a message during office hours, we will do our best to get back with you as quickly as possible, but the portal is the best way to communicate with us.
Calls After Office Hours:
If your child becomes ill after office hours, and you cannot wait until the next day, please call our answering service at (248) 544-6910, and the doctor on call will contact you as soon as possible. While you are waiting for the doctor to return your call, please deactivate any call-blocking features on your phone. For privacy purposes, our doctors block their numbers.
It is our policy that no new medications, including antibiotics, are prescribed without first being examined by one of our physicians. For chronic conditions, we will be more than happy to refill your prescription, provided that we have been following your child for this condition. Please try to call during regular business hours for prescription refills, as the doctor on call may not know your child or have access to your child’s medical records.
Copayment and Deductibles:
Many insurance plans require you to pay a copayment and/or meet a yearly deductible. Copayments and yearly deductibles constitute a contractual obligation between you and your health plan provider. If the copayment obligation is not met, your health plan provider has the right to deny any and all charges, which could leave you responsible for all services rendered during your visit. Copayments are due at the time of service. We accept cash, checks, Visa, Mastercard, Discover and American Express.
If you are more than 20 minutes late for your scheduled well visit, we have to reschedule. Ill children will be worked into the schedule, with prompt patients given priority.